Delete your account and data

In the Videotto app (iPhone and Android)

If you can't sign in, or would rather ask us, email yaoming@videotto.com.

Send it from the email address on your Videotto account, and include:

We check that the request comes from the account's owner, then delete the account the same way as above and reply to confirm.

Straight away: a subscription you pay for on our website is cancelled and you are not billed again, and your API keys stop working.
For 30 days the account is locked. You can still sign in and press Cancel deletion to get it back, but you can't make, export or buy anything. A cancelled subscription does not come back.
After those 30 days, your account and every video, clip, project, brand kit, font and upload in it are permanently erased, and your connected social accounts are disconnected. This cannot be undone.

Invoices and payment records, which we must keep for tax and accounting.
A record that the deletion happened: your user ID and a one-way hash of your email.
Projects and materials you shared with a team, or made in a team folder, stay with that team.
Copies our service providers hold, such as your support conversations (Intercom), product analytics (PostHog), email records (SendGrid) and events already sent to Meta for ad measurement, are not erased automatically. Email us if you want them removed too.

Deleting your account does not cancel an App Store subscription. Cancel it in your iPhone's Settings › your name › Subscriptions.
Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play › Payments & subscriptions › Subscriptions.

For any question about deleting your data, contact us: